Frequently Asked Questions

General Questions

What is Icing?
Icing is a leading fashion jewelry brand offering trendy and affordable pieces for every style.

Where can I buy Icing products?
You can shop our collections online at icingkeychain.com.

Do you offer international shipping?
Currently, we ship within the United States. Check our website for updates on international shipping.

Product Questions

What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials, including alloy, acrylic, and faux gemstones.

How do I care for my Icing jewelry?
To maintain your jewelry’s shine, avoid contact with water, perfume, or lotions. Store in a dry place.

Do you offer plus-size accessories?
Yes! We have a variety of accessories designed to fit all sizes.

Order & Shipping

How long does shipping take?
Standard shipping typically takes 3-7 business days. Delivery times may vary.

Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.

What if my order is delayed?
Delays can occur due to high demand or carrier issues. Contact us for assistance.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging.

How do I initiate a return?
Visit icingkeychain.com and follow the return instructions.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

Promotions & Discounts

Do you offer student discounts?
Yes! Students can enjoy exclusive discounts. Verify your status at checkout.

How do I apply a promo code?
Enter your code at checkout to redeem your discount.

Can I combine multiple promotions?
Only one promo code can be used per order.

Still have questions?
Visit icingkeychain.com for more details!